YMWELD A’R CARCHAR

Prisoners are responsible for booking their own visits; this is done by using an application on the Central Management System (CMS) – accessed via touchscreen computer terminals that are located on each unit in the establishment. Once a visit has been approved it is up to the individual prisoner to inform his family and friends of the date and time of the visit.

– The maximum time a visit can be booked is 14 days in advance and the minimum is 3 days in advance.

– Prisoners can book up to 3 adult visitors per session and 3 children less than 10 Years of age. However, if the child is over 10 they will be classed as an adult.

– It is the responsibility of the prisoner to book and inform friends and family of the time and date of visits.

– Staff are not responsible for booking or informing family and friends of visits or cancellation of visits.

– It is also the responsibility of the prisoner to inform visitors of correct identification requirements as well as other visit regulations.

Acceptable forms of ID- Acceptable forms of identification (ID) when visiting a prison in England and Wales (Annex A) – GOV.UK 

Acceptable Clothing – HMP PARC dress code for visitors

There are strict controls on what you can take into HMP Parc. Each adult visitor is allowed to take in:

• Essential medication – doctors letter may be required and any tablets must remain in packaging.
• Up to £30 cash (per adult), as there are refreshments available to purchase.

Additional Visitors Information: – Keeping in touch

There are several ways you can keep in touch with a prisoner during their time at HMP Parc

• Secure video calls

Secure video calling is available, family and friends will need to download the Purple Visits app, create an account, register all visitors and add the prisoner to their contact list.

Read more about how it works

• Phone calls

Prisoners have phones in their cells but these do not accept incoming calls. They are able to make calls every day between 6:30am and 11pm. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

• Email

You can send emails to someone in HMP Parc using the Email a Prisoner service.

You are also able to attach photos and receive replies from the prisoner.

• Lthyrau

You can write at any time. Please Include the person’s name and prisoner number on the envelope. If you do not know their prisoner number, please use Prisoner finder:

Use the Prisoner Location Service to find people in prison when you do not know which prison they are in. The prisoner must give their permission for their information to be shared, unless you belong to certain organisations such as the police or a solicitors’ firm. You can only use this service to find someone in an English or Welsh prison. findaprisoner@justice.gov.uk 

Include as much of the following as you can:

• your name, or the organisation you represent
• your date of birth
• your address including postcode
• name of the person you want to find
• the reason you want to find them – for example you’re their solicitor, or a family member
• any other names they may have used
• their date of birth

All post, apart from legal letters, will be opened and checked by officers.

• Sending money

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption – for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

• Gifts and parcels

Prisoners at HMP Parc are given a list of approved items that can be sent to them under certain circumstances. A prisoner can apply to receive a clothing parcel either sent in or handed in on a visit within the first 28 days following conviction. This needs to be approved before items can be sent in.

You can also send books directly to loved ones, or can order books from approved retailers, which can source and send the books on to prisoners. For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Make sure to include the prisoner’s name and prisoner number on any delivery.

All parcels will be opened and checked by officers.