VISITING THE PRISON

MESSAGE FROM HEAD OF FAMILY SERVICES

HMP & YOI Parc has, over the last decade, developed a specific strategy and model of family support services that we believe make a clear positive impact on residents in our care, their children, family and significant others. 

We are committed to delivering the best possible family service to those who need it and always strive to ensure that all our visitors and those in our care get maximum benefits from every visit. We welcome regular feedback from all involved to continually maintain these high standards.

Fundamentally we acknowledge that we have both a professional and a moral obligation to support, guide, and help everyone in our custody with regard to their family, parenting, and relationship situation where it is safe and appropriate to do so, and likewise, that what we do in this regard can have significant positive impacts to children and families in the community. 

Our Family Intervention strategy and model is built upon official research findings from respected British academics, charities, the Prison Service, Ministry of Justice, and other governmental bodies, as well as numerous similar publications from international organisations and partners.

In particular, we are closely aligned with:

  • The 19 recommendations of the Lord Farmer Review 2017
  • The 46 HMIP Expectations for children and families 2017
  • The 34 HMPPS ‘Good Industry Practice’ Measures 2019
  • The HMPPS ‘Delivering Effective Family Practice’ 2018
  • HMP & YOI Parc ‘Reducing Reoffending Strategy’ (annual)
  • ‘Invisible Walls Wales’ research publication 2017/18
  • G4S UK Prisons Family Intervention Team

    Parc Supporting Families: 01656 300351 & 01656 302813
    Barnardo’s (Visitor Centre) 01656 300202

Corin Morgan-Armstrong

Head of Family Services – Corin Morgan-Armstrong

VISITING THE PRISON

We hope you find the visits section of this web site helpful. The information has been made readily available in order to ensure that visitors arriving at HMP & YOI Parc are able to enjoy their visit, and gain the maximum benefit from it.

The environment in which all visits are held is important and to ensure they are stress free experiences, every effort is made to explain procedures clearly and reasons for decisions clarified. While security is a major consideration in relation to visits, a relaxed atmosphere prevails when the clearly specified rules of conduct and behaviour are observed by prisoners and their visitors.

There are four types of visits, standard, closed, non-contact and Family Centred Visits. Family Centred Visits are held on the last Wednesday of each month. The aim of these visits is to help parents build cooperative relationships free from conflict and to maximize opportunities for children to maintain strong, safe and enduring relationships with both parents. They provide quality time with interactive activities for families to share and to help them create a sense of normality.

visiting environment

BOOKING A VISIT

Prisoners are responsible for booking their own visits; this is done by using an application on the Central Management System (CMS) – accessed via touchscreen computer terminals that are located on each unit in the establishment. Once a visit has been approved it is up to the individual prisoner to inform his family and friends of the date and time of the visit.

– The maximum time a visit can be booked is 14 days in advance and the minimum is 3 days in advance.
– Prisoners can book up to 3 adult visitors per session and 3 children less than 10 Years of age. However, if the child is over 10 they will be classed as an adult.
– It is the responsibility of the prisoner to book and inform friends and family of the time and date of visits.
– Staff are not responsible for booking or informing family and friends of visits or cancellation of visits.
– It is also the responsibility of the prisoner to inform visitors of correct identification requirements as well as other visit regulations, however visitors are encouraged to check the website for further details.

VISITING TIMES

< Scroll to view >>

MAIN HOUSE BLOCKS VISITS

COED UNIT VISITS

YP’s VISITS

Monday - Thursday
14:15 - 16:15
17:45 - 18:45

Monday - Thursday

17:45 - 18:45

Monday - Thursday
17:45 - 18:45

Friday Saturday and Sunday

09:00 - 10:00
10:45 - 11:45
14:00 - 16:00


Wednesday and Thursday
14:15 - 16:15
17:45 - 18:45

Friday
14:00 - 16:00

Friday Saturday and Sunday

09:00 - 10:00
10:45 - 11:45
14:00 - 16:00

Saturday and Sunday

09:00 - 10:00
10:45 - 11:45
14:00 - 16:00

passport

IDENTIFICATION REQUIREMENTS

All visitors to closed prisons over the age of 18, whether visiting for social or official purposes, must be required to prove their identity at reception. Children need only provide their name and date of birth.

Two forms of up-to-date identification will be required to gain entry to the prison including one photographic identification and one proof of address:

Proof of address can include:

– Utility bill
– Benefit book
– Council tax/tax credit award
– Household bill or statement with the address on

For other forms of ID that may be acceptable please contact the prison

< Scroll to view >>

Driving Licence - Acceptable on its own if photograph and the address matches the address provided by the prisoner on CMS.

Passport - including foreign passports and time expired passports where the photograph is still recognisable.

Bus Pass (elderly only) - Must have been issued by the Local Authority. Photograph must match.

Student / Employers I.D. - Must clearly show the name of the visitor and educational establishment / employer. Photograph must match.

Citizen Card - A Citizen Card is an official UK ID / proof of age card recognised as such by the Home Office. Obtained online. A Standard application cost £15 and takes 21 days (card posted by Royal Mail 2nd class); an Urgent application costs £30 and takes 1-2 working days (subject to verification; card posted by Special Delivery guaranteed Next Day by 1pm) You can find out more at www.citizencard. Must be official, the photograph must match.

WHAT TO EXPECT ON A VISIT

Getting here
HMP & YOI Parc is located a short distance from the town of Bridgend, South Wales.

Bus: 10-minute bus ride from station to prison.

Train: By train to Bridgend, 10 minute car / bus journey from station.

Car: From London/the North, travel along the M4 to Junction 36. Leave the motorway remaining in the left hand lane of the slip road. Take left at the roundabout (first exit). Take the next left into Heol Hopcyn John, following signposts for ‘Prison’. Travel along the road for approximately 500 yards. HMP & YOI Parc is on the right hand side of the road.

From West Wales, travel along the M4 to Junction 36. Leave the motorway remaining in the right hand lane of the slip road. Turn right at the roundabout (fourth exit). Take the first exit at the next roundabout. Take the next left into Heol Hopcyn John, following signposts for ‘Prison’. Travel along the road for approximately 500 yards. HMP & YOI Parc is on the right hand side of the road.

There is free car parking for all visitors in front of the prison. Disabled parking available.

Susan Ellis Visitor Centre Opening Times

Monday – Thursday
08:00 – 19:00

Friday
08.00 – 17.00

Saturday and Sunday
08.00 – 16.15

On Arrival
Please report to the Susan Ellis Visitor’s Centre 30 minutes prior to your allocated visit time to book in. You will then need to have your photograph taken, which will be kept on file for identification purposes and is for internal use only. Adult visitors will be UV hand stamped.

Social visitors are allowed to take a maximum of £30 cash into the prison for the purpose of purchasing refreshments during your visit. Lockers are available within the Visitor’s Centre for safe storage of personal items including hand bags, mobile phones, excess cash and other items.

The following items are prohibited for any visitors:
  • Drugs
  • Firearms / Ammunition / Explosives / Any other offensive weapon
  • Alcohol
  • Mobile phone
  • Cameras
  • Sound recording devices
  • Smart watches / Fitness trackers
  • Tobacco
  • Excess money
  • Excess clothing
  • Food / drink
  • Information Technology equipment / USB drives / Hard drives
  • Paper
  • Books
  • Tools
  • Letters
  • Pirate CDs / DVDs

DRESS CODE

The following is a guide and not totally exclusive or inclusive:

BEHAVIOUR

Please be aware that any abusive behaviour will not be tolerated by members of staff either within the Visitor’s Centre or the prison itself. Abusive behaviour could result in a cancelled visit and/or a visitor ban.

Searching
All visitors to HMP & YOI Parc are searched on entry to the prison. Consent to being searched is a precondition of entry into any G4S prison, and notices to this effect can be seen displayed in the entrance to the prison.

Searching will be carried out with due regard for the dignity of the individual and his/her possessions. Manual searching by staff will be supplemented by the use of metal detection equipment, drug detection dogs and equipment, and CCTV surveillance. Children under ten years of age will always be searched by female members of staff. Arrangements for the searching of infants will specifically require the parent or carer to observe the process.

HMP & YOI Parc operates a zero tolerance policy to drug trafficking through the visits department in order to maintain the safety of prisoners, visitors and staff. CCTV monitoring is in place in the visits department and any persons who are caught passing any unauthorised articles will receive a ban from the establishment and prosecution from the Police.

The Visits Hall
Once searching has been completed, all visitors will then move to the Visits Hall. Please be aware that CCTV is in operation in the Visits Hall. Explicit sexual, indecent or other antisocial behaviour will not be tolerated and contravention of these rules may result in early termination of the visit.

At the conclusion of the visiting session, prisoners will remain in the Visits Hall until all their visitors have been accounted for and have left the building. UV verification will ensure that only visitors leave the Visits building, and VRS verification will ensure that only visitors leave the Gate/Entry Building. Prisoners will be accounted for also, prior to the Visits Hall being vacated. Whilst being escorted out of the prison, visitors are reminded they are not permitted to approach any of the security-fenced areas.

The Visits Hall is designated a non-smoking area in the interests of public health. Signs to this effect will be prominently displayed. No tobacco products should be carried into visits by prisoners or visitors.

Additional Information
Property and clothing, if allowed by request from the prisoner, may be handed in during the first 56 days of stay in the establishment.

FACILITIES FOR CHILDREN

FACILITIES FOR CHILDREN

If you are bringing babies or small children into the prison and require a pram/stroller, we will provide one for your use during your visit. Your own pram/stroller will be placed into the storage area until after the visit.

There are indoor and outdoor children’s play areas in the Susan Ellis Visitor’s Centre, as well as a quiet area for vulnerable visitors. Mother and child spaces are located near the prison entrance. Baby changing facilities are available in both the Visitor’s Centre and the Visits Hall. A private breastfeeding room is also available in the Visits Hall.

There is a children’s play area in the Main Visits Hall. The area is open on all occasions when visits are running in the hall. There is a small unstaffed play area within the Vulnerable Prisoner Visits Hall. There are two visits lounges in the Main Visits Hall that are used for interventions and specialised visits which are used by the general population and YP visitors.

To ensure that everyone has an enjoyable visit we ask that parents take responsibility for their children at all times.

ASSISTED VISITS

Help with Travel Expenses (Assisted Prison Visits Scheme)

Close relatives, partners or the only person visiting a particular prisoner, may be entitled to get help with travel expenses. There are qualifying rules and conditions. The quickest and easiest way to apply is through the online application system via: https://www.gov.uk/help-with-prison-visits

For difficulties with the application, or more information, contact the Assisted Prison Visits on: 0300 063 2100 between 09:00am and 17:00 Monday to Friday (except Bank Holidays).

You can also write to:

Assisted Prison Visits Unit (APVU)
PO Box 2152
Birmingham
B15 1SD

assisted visits parc prison

OFFICIAL VISITORS

OFFICIAL VISITORS

Official visitors will be permitted to enter with document files (subject to search), but not with mobile telephones or other electronic equipment. Audio and video playing facilities will be made available if requested at the time of booking.

Legal or other official visits will be conducted privately in official visit booths. There are five official visits booths available for adult prisoners in the main population as well as a dedicated PACE room. These are located in a separate corridor above the main Visits Hall and are supervised by a member of prison staff at all times.

There is one official visits booth available for the vulnerable prisoner population, located at the rear of the vulnerable prisoner Visits Hall and in view of the Officer supervising the Hall.

Official visits for Young People will either be conducted within designated interview rooms in the Young Persons Unit, or within the Main official visits suite.

BOOKING A VISIT

All requests for use of legal visits booths at the prison should be made through the email booking system. Simply email your request to parclegalvisits@uk.g4s.com

Your email must state the full name of the prisoner, their number and date of birth. Please also include your organisation/company name, along with the full name(s) and date of birth of those who wish to attend, on what date and session.

You will receive a booking confirmation email from us, including a reference number, within 24 hours of your request. Email requests sent to us over the weekend or on Bank Holidays will be processed on the next working day.

For non-confidential correspondence to your clients, you can take advantage of the emailaprisoner.com system. Please log on to www.emailaprisoner.com and follow the instructions.

VISITING TIMES

The official visit sessions available for booking, have changed to align with new core prison timetables and these are:

< Scroll to view >>

MAIN HOUSE BLOCKS VISITS

COED UNIT VISITS

YP’s VISITS

Monday - Friday
09:15 - 10:15
10:45 - 11:45

14:15 - 15:15
15:45 - 16:45

Monday and Tuesday

09:15 - 10:15
10:45 - 11:45

14:15 - 15:15
15:45 - 16:45

Monday - Friday

09:15 - 10:15
10:45 - 11:45

14:15 - 15:15
15:45 - 16:45

Evening Sessions
(Monday to Thursday only)
17:45 - 18:45

There will be a 15-minute cut off time for entry into Parc after the start of each session for all professional visitors.